Dear Brian,
Thank you for noting how light and smooth the reel casts - that's what we aim for! We're sorry for overlooking your feedback and for the trouble with the reel. It's never our intention for our gear to fail you. We’d like to replace the reel for you. Also, we’re updating our review system for quicker responses to ensure your satisfaction is a priority. Should you need immediate assistance, email us anytime.
Gratefully,
Parker, Mr. Skirt Tabs
